Call4Ride (“we,” “our,” or “us”) maintains a steadfast commitment to protecting your privacy and managing your personal data with the highest level of integrity. This Privacy Policy is designed to provide a transparent and comprehensive explanation of how we collect, use, store, disclose, and safeguard your information when you interact with the Call4Ride mobile application, our official website, and all related ride-hailing services. By accessing or using Call4Ride, you acknowledge that you have read and agreed to the data practices described throughout this policy.
1. Comprehensive Information Collection
We collect specific sets of information to ensure we can provide, operate, and continuously improve our ride-hailing ecosystem for both riders and drivers.
1.1 Information Provided Directly by the User
During the account creation process or through your ongoing use of the Service, you provide us with several categories of personal data:
- Identity and Contact Profiles: We collect your full legal name, a verified phone number for account security, and an email address for digital receipts and official correspondence.
- Personalization and Identification: You have the option to upload a profile photo, which helps drivers identify you at pickup locations to enhance safety and efficiency.
- Financial and Payment Processing: We collect payment information necessary to facilitate transactions; however, this sensitive data is processed securely by our authorized third-party payment providers to ensure compliance with financial security standards.
- Journey Details: We collect specific data regarding your pickup and drop-off locations to facilitate the core function of the ride-hailing service.
- Interpersonal Communications: We maintain records of messages or communications exchanged between you and drivers, as well as any correspondence with our customer support team.
- Service Evaluation: We collect feedback, star ratings, and written reviews that you provide after a trip to maintain high service standards.
1.2 Detailed Location Information
Access to location data is a fundamental requirement for the Call4Ride platform to function effectively.
- Precise Location (GPS): We collect your precise GPS coordinates while the app is actively in use to facilitate accurate ride requests, provide real-time navigation for drivers, and ensure precise fare calculations.
- Approximate Location: We may collect approximate location data based on your IP address.
- Permission Protocols: Location data is only collected when strictly necessary for service delivery and always in accordance with the specific device permissions you have granted.
1.3 Information Collected Automatically via Technology
Whenever you interact with our digital platforms, we automatically capture technical information regarding your usage:
- Device Characteristics: We collect data concerning the hardware model of your device, the operating system version, and unique device identifiers.
- Usage and Engagement Metrics: Our systems record which features you use most frequently, the time spent within the application, and general navigation patterns.
- System Health and Performance: We collect log data including your IP address, detailed crash logs, and various performance metrics to ensure app stability.
- Web-Based Technologies: For our website and web-related services, we utilize cookies and similar tracking technologies to improve functionality.
1.4 Specific Information Required for Drivers
In addition to the general data mentioned above, we collect specialized documentation from our driver partners to ensure safety and legal compliance:
- Professional Credentials: We collect and verify comprehensive driver’s license details.
- Vehicle Documentation: We require detailed vehicle information and valid insurance documents for all registered cars.
- Vetting and Background Checks: Where mandated by local or national laws, we collect background information or verification data to ensure the suitability of our drivers.
2. Strategic Use of Your Information
Your information is utilized for several critical operational and safety-related purposes:
- Service Fulfillment: We use your data to match riders with the nearest available drivers and to maintain the core functionality of the ride-hailing platform.
- Financial Operations: Your information allows us to process secure payments, facilitate transactions, and calculate accurate fares and optimal routes.
- Communication and Engagement: We use your contact details to provide real-time ride updates, deliver digital receipts, and offer personalized customer support when issues arise.
- Platform Enhancement: Data helps us analyze app performance to improve the user experience and introduce more efficient features.
- Safety and Integrity: We utilize data to ensure the safety of our community, prevent fraudulent activities, and maintain a secure environment for all users.
- Legal Stewardship: We process information to comply with all applicable legal and regulatory requirements within the jurisdictions where we operate.
Crucially, Call4Ride does not sell your personal data to any third parties.
3. Legal Foundations for Data Processing
We process your personal data based on several legal frameworks, depending on your location and the nature of the interaction:
- Consent Framework: We process data when you have given us clear and explicit consent to do so for a specific purpose.
- Contractual Obligations: We process data when it is necessary to fulfill our contract with you, specifically the delivery of ride services.
- Legitimate Business Interests: This includes our interest in maintaining platform security, preventing abuse or fraud, and improving the overall quality of our service.
- Regulatory Requirements: We process data when we are legally obligated to do so to comply with law enforcement or government mandates.
4. Controlled Sharing of Information
Information sharing is strictly limited to what is necessary for the successful operation of the Service or as required by law.
4.1 Interaction Between Drivers and Riders
- Rider Data: When you request a ride, your pickup and drop-off locations are shared with the assigned driver to facilitate the journey.
- Driver Data: We share the driver’s basic profile information and vehicle details with the rider to ensure they can identify the correct vehicle and driver safely.
4.2 Collaboration with Third-Party Service Providers
We engage with trusted third-party partners who assist in our operations:
- Operational Partners: This includes payment processors, cloud infrastructure and hosting providers, and customer support tool developers.
- Analytical Partners: We utilize services for data analytics and crash reporting to monitor the technical health of our platform.
- Data Protection Standards: All our service providers are contractually bound to implement strict data protection measures and are prohibited from using your data for any unauthorized purpose.
4.3 Disclosure for Legal and Safety Mandates
We may disclose your personal information if we are legally compelled to do so by a court order, law, or a lawful government request. Furthermore, we may share information to protect the safety of our users or the general public, to defend the rights of Call4Ride, or to investigate potential security breaches and fraud.
5. Data Retention, Security, and Rights
- Retention Philosophy: We retain your personal information only for the duration necessary to provide our services, satisfy legal obligations, resolve ongoing disputes, or enforce our platform agreements.
- Security Infrastructure: We employ robust technical and organisational measures, including the use of encrypted HTTPS communications, secure server architectures, rigorous access controls, and periodic security audits.
- User Rights: Depending on your jurisdiction, you may have the right to access your data, correct inaccuracies, request the deletion of your account and data, or object to specific types of processing.
- Minor Safety: Call4Ride is strictly not intended for individuals under the age of 18; if we identify that we have collected data from a minor, we will take immediate steps to delete that information.
6. Contact and Permissions
The app may request permissions for Location (tracking), Phone/SMS (verification), Camera/Storage (documents/photos), and Notifications (updates). For any concerns regarding this policy, please reach out to:
Call4Ride Support 📧 Email: support@call4ride.com 🌐 Website: https://www.call4ride.com
